Title II Program

ADA Title II / Section 504 Grievance Procedure

Alexandria International Airport

Purpose

The airport has adopted this grievance procedure to provide for the prompt and equitable resolution of complaints alleging discrimination on the basis of disability in the airport’s programs, services, or activities, in accordance with the Americans with Disabilities Act (ADA) and Section 504 of the Rehabilitation Act.

Filing a Complaint

Any individual who believes they have been subjected to discrimination on the basis of disability may file a complaint. Complaints may be submitted by the individual or an authorized representative and should be filed as soon as practicable after the alleged incident.

Complaints may be submitted in writing or submitted online to include the following:

  • The complainant’s name and contact information
  • A description of the alleged discriminatory action
  • The date and location of the incident

ADA Coordinator

The airport has designated an ADA Coordinator responsible for receiving and coordinating the review of complaints.

Review and Response

Upon receiving a complaint, the ADA Coordinator will conduct an appropriate review. When feasible, the airport will provide a response outlining the results of the review and any actions deemed appropriate, consistent with applicable regulatory requirements and operational considerations.

Accessibility

This grievance procedure will be made available in accessible formats upon request.

Title II Complaint Form

View Document HERE

Any person who believes he or she has been discriminated against under Title II should complete the Title II Complaint Form linked above, then submit it electronically or mail it to:

Alexandria International Airport
David Keller, ADA Coordinator
1611 Arnold Drive
Alexandria, LA. 71303

Allegations of discrimination may also be filed with the Federal Aviation Administration:

Federal Aviation Administration
Office of Civil Rights, ACR-1
800 Independence Avenue, S.W.
Washington, D.C. 20591