Passenger Experience & Community Feedback Survey ALEXANDRIA INTERNATIONAL AIRPORT (AEX) Passenger Experience & Community Feedback Survey Alexandria International Airport (AEX) is committed to providing non-discriminatory, accessible, and high-quality service. This survey helps us comply with Title VI of the Civil Rights Act and the Americans with Disabilities Act (ADA). Section 1: Your Experience at AEXPlease rate your satisfaction with the following services (1 = Very Dissatisfied, 5 = Very Satisfied, N/A = Not Applicable).Untitled Survey Field12345N/AEase of parking and ground transportationCleanliness of restrooms and terminal areasPhysical accessibility (ramps, elevators, etc.)Courtesy and helpfulness of airport staffClarity of signage and flight informationSecurity screening process (TSA) efficiencySection 2: Equitable Access & AccommodationsWere airport materials (signs, website) available in the language you needed? Yes No If no, which language?Did you require any specific accommodations during your visit today (e.g., wheelchair assistance, sighted guide, quiet room)? No Yes If yes, please specify accommodationsIf you requested an accommodation, was it provided in a timely and helpful manner? Yes No I did not request an accommodation Have you ever felt you were treated differently or denied service at AEX based on your race, color, national origin, gender, or disability? No Yes If yes, please provide detailsSection 3: Demographic InformationThis section is optional but helps us meet Federal reporting requirements.What is your gender? Male Female Non-binary / Gender diverse Prefer to self-describe Prefer not to say If you selected 'Prefer to self-describe,' please enter your descriptionHow do you identify your race/ethnicity? (Select all that apply) American Indian or Alaska Native Asian Black or African American Hispanic or Latino Native Hawaiian or Other Pacific Islander White Two or more races / Other Prefer not to say Do you identify as a person with a disability? (Select all that apply) No Yes, a mobility impairment (e.g., wheelchair user, difficulty walking) Yes, a sensory impairment (e.g., visual or hearing) Yes, a cognitive or neurodivergent disability Yes, a disability not listed above Prefer not to say What is your approximate annual household income? Under $25,000 $25,000 – $49,999 $50,000 – $99,999 $100,000 or more Prefer not to say Section 4: Final FeedbackIs there anything else we should know to improve your experience at AEX?Statement of Rights & Non-Discrimination Notice Your Rights Under Title VI and the ADA:Alexandria International Airport (AEX) operates its programs and services without regard to race, color, national origin, sex, age, or disability in accordance with Title VI of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, and the Americans with Disabilities Act (ADA). How to File a Complaint:Any person who believes they have been aggrieved by an unlawful discriminatory practice has a right to file a formal written complaint within 180 days of the alleged incident. By Mail: Title VI / ADA Coordinator, Alexandria International Airport, 1611 Arnold Drive, Alexandria, LA 71303. Visit www.englandairpark.org to download the complaint form. Accessibility Support: If you require this survey in an alternative format (Large Print, Braille, etc.), please contact the ADA Coordinator at (318) 449-3504 or visit the Airport Administrative Office.
